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Myfitnesspal app will not connect. IanMacF — Dec 27, 2016 06:08AM PST

I have been using My fitness pal on my android smart phone for over a year. Yesterday and today when I try to run the app all I get is a blue screen stating "connecting." However, it never connects and I cannot even see my previous data or entries. I have WiFi and Internet service that works for everything else. Why is Myfitnesspal not connecting?

1 Community Answers

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Maximiliano MyFitnessPal Agent Dec 27, 2016 01:48PM PST

Hello,

Thank you for taking the time to contact us, we apologize for any confusion. Users report that reinstalling the app may fix this issue.

Please make sure you know your username and password before reinstalling the app. Also, please note that any information that has not previously synced will be lost. Please make sure your information is found online at www.MyFitnessPal.com (sign in with the same username and password as the app). If you are seeing your information online, it will sync back to the app.

Here’s what you need to do to uninstall and reinstall the app:

- First, you need to try to sync the app to make sure you data has been backed up. Open the app and login. Then open the menu drawer, and scroll down to the “Sync” item. If the app reports it has not synced recently, tap the Sync item to force a sync. Make sure that your phone is connected to the internet when you are trying to sync. If you are not able to get the app to completely sync, then unfortunately, when you uninstall the app you will lose any changes that you have not synced.

- Next, remove the app by closing the app, then going to Settings, then Applications, then Manage Applications. Find the MyFitnessPal app and tap on it, then tap the Uninstall button.

- Once the app has been uninstalled, open Google Play and search for “myfitnesspal”, then reinstall the app.

- Finally, once the app has been reinstalled, open the app and login using the same username and login you had been using previously. All of the data for your account will be synced from our website back to your phone.

We hope this helps. Please let us know if you have any other problems or questions. We wish you all the success in reaching and maintaining your weight management and fitness goals.

Kind Regards,
Maximiliano
MyFitnessPal Staff

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