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Profile picture not updating when commenting or posting a status blossomingbutterfly — Jan 03, 2017 03:48PM PST

I changed my profile picture about a week ago. It didn't update right away when I commented on statues and whatnot, however, usually it takes a bit before it does. A few days later, it still hadn't updated, so I went in and deleted all the other photos I had. It's STILL stuck on an old profile picture. I gave it a few days, then today again I removed the photo entirely, had no picture, waited a few minutes then reuploaded the one I want. It's still showing the old one! This is on the website and the app that I'm seeing this. Have deleted and reinstalled the app from my phone, it didn't help. I deleted the photos from my profile from the computer though. Please help to get the old one out!

2 Community Answers

Best Answer Jan 03, 2017 03:50PM PST Maximiliano

Hello,

We are aware of the problem, and are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Maximiliano
MyFitnessPal Staff


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Maximiliano MyFitnessPal Agent Best Answer Best Answer Jan 03, 2017 03:50PM PST

Hello,

We are aware of the problem, and are currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Maximiliano
MyFitnessPal Staff


Up 1 rated Down

alndragonfly Jan 17, 2017 04:18AM PST

Is there a solution to this yet? My profile picture is also doing the same thing. It is correct in my profile, but the old pic (which I deleted off my account) shows up on the Home page in comments.


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