Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Purchased Premium nmaltman88 — Jan 07, 2017 09:41AM PST

I purchased the premium MFP and it is not reflecting on my app or the website. I have the receipt from Apple. Can someone please advise me on how I can utilize the premium services that I am paying for.

1 Community Answers

Best Answer Jan 07, 2017 10:53AM PST Ripley

Hello nmaltman88,

Thank you for taking the time to contact us. We have seen a few reports of this and are investigating right now to try and identify what’s happening with the subscription. Due to the fact that the trouble you are having is subscription and payment related, we may need additional information to verify the account and get additional private details. Since this is a public forum, posting those personal details is not something we recommend. We see you have also reached out to us via email, so please keep an eye on your inbox for an email from us.

Thanks and we look forward to hearing from you soon!

Best,

Ripley
MyFitnessPal Staff

Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.