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Premium Not Active stevepiv — Jan 10, 2017 06:57AM PST

I have paid for Premium and still don't see the premium features active.

1 Community Answers

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Ripley MyFitnessPal Agent Jan 10, 2017 08:58AM PST

Hello stevepiv,,

Thank you for taking the time to contact us. We have seen a few reports of this and are investigating right now to try and identify what’s happening with the subscription. Due to the fact that the trouble you are having is subscription and payment related, we may need additional information to verify the account and get additional private details. Since this is a public forum, posting those personal details is not something we recommend. We have reach out to you via email, so please keep an eye on your inbox for an email from us.

Thanks and we look forward to hearing from you soon!

Best,

Ripley
MyFitnessPal Staff

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