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"Complete "Diary" not working glensman90 — Jan 18, 2017 03:08AM PST

As stated in the tile, the daily "Conplete Diary" function is not working. Also, my numbers/ entries are not syncing across my devices. Anyone experiencing similar?

1 Community Answers

Best Answer Jan 18, 2017 01:11PM PST Maximiliano

Hello,

Thanks for writing to us. I’m sorry that you’re having a problem with your updates not appearing on your newsfeed.

You can check to see that your app is set to post your completed diary, cardio exercise, or weight loss on your news feed by tapping “Settings” in the Menu (or “More” page), then “Sharing & Privacy” then “News Feed Privacy Settings.” Make sure the relevant items are checked, and tap “Save”

It’s also important to note that if you do not complete your diary before midnight local time, the action will not generate a news feed entry. Similarly, cardio exercises will only post to your newsfeed if they are recorded for the diary of the current day.

You can check your time zone settings by tapping “Settings” then “Edit Profile” in the app, then scrolling down to the time zone item (iPhone and iPad) or tapping “Location” (Android)
We have also recently made changes to our diary completion feature, in large part, to discourage the abuse of MyFitnessPal by individuals struggling with eating disorders.

If you now fall below the National Institutes of Health recommendations of less than 1000 calories for women and 1200 for men, the 5 week projection will no longer appear, and the News Feed will not show as completed for the day.

We do understand some MyFitnessPal members may be on a lower calorie plan recommended directly by their doctor or nutritionist. We are still looking into better ways to help accommodate these special circumstances.

While we truly regret that these changes may have negatively impacted your experience of using MyFitnessPal, we do hope you’ll understand our first priority is to make MyFitnessPal less appealing to persons who are causing themselves harm. Please know we’re reviewing your feedback and looking at ways to improve your experience at MyFitnessPal, while prioritizing the safety of our most vulnerable users.

If you believe you may be suffering from an eating disorder we encourage you to seek help. Please reference: https://myfitnesspal.desk.com/customer/portal/articles/1575987-eating-disorder-resources

We appreciate your understanding in this change and do hope you can continue to find benefit in using our program. Please let us know if you have any additional feedback or we can be of any further assistance.

Regards,
Maximiliano
MyFitnessPal Staff

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