Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Where Can I See My Fitbit Steps? akailiajade — Jan 21, 2017 07:15PM PST

I have attached my Fitbit to MyFitnessPal, but I don't see my steps anywhere either on my phone or my PC desktop. Where should I look for this information?

3 Community Answers

Best Answer Jan 22, 2017 11:44AM PST Logan

Thanks for posting and sorry for any trouble. In the app, you can view your fitbit steps on the Home screen & in your Diary, while on the website you may see them in the Check-In tab or in Reports.

When viewing your account it looks like you may have run into a problem with your access token, which can cause your steps and calorie adjustment line to not be displayed. To refresh your token, please perform the following exact steps:

- Go to our main website at www.MyFitnessPal.com, then to the Apps tab, then check to see if fitbit is showing as Connected under your apps. If so please Disconnect it.
- Then log into your Fitbit account at www.fitbit.com, click the gear icon, then Settings, next click Applications. If MyFitnessPal is showing as Connected there, click the blue ‘Revoke Access’ button and revoke access for MyFitnessPal
- It’s important to make sure Fitbit has been disconnected on both MyFitnessPal and Fitbit
- Once disconnected, please wait 15 minutes then try to reconnect from the MyFitnessPal website
- Go back to www.MyFitnessPal.com website (not the Fitbit or MFP app) and relink your Fitbit device via the main Apps tab, here.
- Once you have reconnected, go back to the Apps tab online and make sure Fitbit is now showing on the right-hand side of the page under Your Apps

This should refresh your link on both sides. Once you have reestablished the connection, you need to then make sure to elect Fitbit as your step source.

You can elect Fitibit as your Step source either via the Menu in the App, then Steps. Or online here.

Warm Regards,
Logan
MyFitnessPal Staff


View in conversation
Up 0 rated Down

Logan MyFitnessPal Agent Best Answer Best Answer Jan 22, 2017 11:44AM PST

Thanks for posting and sorry for any trouble. In the app, you can view your fitbit steps on the Home screen & in your Diary, while on the website you may see them in the Check-In tab or in Reports.

When viewing your account it looks like you may have run into a problem with your access token, which can cause your steps and calorie adjustment line to not be displayed. To refresh your token, please perform the following exact steps:

- Go to our main website at www.MyFitnessPal.com, then to the Apps tab, then check to see if fitbit is showing as Connected under your apps. If so please Disconnect it.
- Then log into your Fitbit account at www.fitbit.com, click the gear icon, then Settings, next click Applications. If MyFitnessPal is showing as Connected there, click the blue ‘Revoke Access’ button and revoke access for MyFitnessPal
- It’s important to make sure Fitbit has been disconnected on both MyFitnessPal and Fitbit
- Once disconnected, please wait 15 minutes then try to reconnect from the MyFitnessPal website
- Go back to www.MyFitnessPal.com website (not the Fitbit or MFP app) and relink your Fitbit device via the main Apps tab, here.
- Once you have reconnected, go back to the Apps tab online and make sure Fitbit is now showing on the right-hand side of the page under Your Apps

This should refresh your link on both sides. Once you have reestablished the connection, you need to then make sure to elect Fitbit as your step source.

You can elect Fitibit as your Step source either via the Menu in the App, then Steps. Or online here.

Warm Regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

akailiajade Jan 30, 2017 07:18AM PST

Hi Logan! I followed the steps above and I can now see my Fitbit steps as indicated above on my PC and in the app on my Android phone. Thanks for the assist and have a great day!


Up 0 rated Down

Ripley MyFitnessPal Agent Jan 30, 2017 12:08PM PST

Hi akailiajade,

I’m glad to hear you are up and running! Please reach back out to us if you have any other trouble.

We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.