Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Renewal ruskin175 — Feb 14, 2017 06:15AM PST

My account has just renewed but I don't want this.
Can a credit be issued.
I have logged in and turned the auto renewal off (I thought I have already done this a while back).
Please can a credit be issued.

Many thanks,


1 Community Answers

Up 0 rated Down

Ripley MyFitnessPal Agent Feb 14, 2017 01:49PM PST

Hello Paul,

Thank you for taking the time to contact us. We can definitely help to try and get this figured out for you. Due to the fact that the trouble you are having is account specific, we may need additional information to verify the account and get additional private details. Since this is a public forum, posting those personal details is not something we recommend. We can see that you have also reached out to us via email, and that we have responded. Please keep an eye out in your inbox for further communication, as we will be able to best assist there.


MyFitnessPal Staff
Please note: while we do provide technical support through our technical forums, our Premium Expedited Support is only available through our email channel. Please feel free to contact us here in order to take advantage of that.

Contact Us

Don't see the answer to your question?

Your fellow MyFitnessPal users and our Customer Happiness Team are always here to help.