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Seriously HELP!!! with my subscription problem Hlhardy0427 — Mar 05, 2017 08:29AM PST

The subscription is not working in my google play and they told me i have to cancel my subscription through my fitness pal and fitness pal is directing me toward google play which is directing me to fitness pal. There is no number to call and i have heard this site doesnt answer emails. I would like to talk to a person about my problem. I just want to cancel my subscription. HELP!!!!

1 Community Answers

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Logan MyFitnessPal Agent Mar 05, 2017 05:49PM PST

Thanks for posting and sorry for any trouble. We are sorry to hear you have not found what you were looking for in the Premium option. We would love to hear some additional feedback on what exactly you did not like about it, or what you anticipated it would be, as we plan on adding improvements and additional features to the premium option in the future.

In order to cancel your current subscription, you will need to send a request for cancellation of your renewal using the same platform on which you originally paid. As noted upon purchase, the initial subscription is non refundable, however you can cancel auto renewal at anytime and your current subscription will continue until that initial period has lapsed.

Since you purchased the subscription via the Play store, you would need to contact them directly regarding any payment concerns, as there is no way for us to have access to that payment on our end. Please see this article from Google to learn how to manage or cancel your subscription: https://support.google.com/googleplay/answer/2476088?hl=en

Warm Regards,
Logan
MyFitnessPal Staff

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