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Mobile App Crashes hendelsheikh — Mar 06, 2017 05:04AM PST

the mobile app always shows that I can not connect to the server although i am sure i have internet connection. i can not search for meals, but i can only add from the locally stored list.

3 Community Answers

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Maximiliano MyFitnessPal Agent Mar 06, 2017 11:32AM PST

Hello,

Can you please try reinstalling the app to see if this can help to resolve this issue.

Please make sure you know your username and password before reinstalling the app. Also, please note that any information that has not previously synced will be lost. The iPad app also has two settings, an offline and online mode. If you originally created your account in the offline mode, reinstalling the app will delete all your past information and it will not be able to be recovered. You can check for an offline account by tapping “More” and “Edit Profile.” If it says “local account” you are not syncing with the web. Please contact us for further information.

First go online to www.myfitnesspal.com. Sign in using the exact same username and password as you do with the app. There you can add any information that has not yet synced. All your information that is visible online should resync to the app after you reinstall it. If you are not finding your account and information online, please contact us back before reinstalling the app, and we will do our best to resolve the issue without having you lose your data.

Here’s what you need to do to safely uninstall and reinstall the app:

- First, you need to try to sync the app to make sure you data has been backed up.

In the iPhone app, open the menu drawer and scroll to the bottom where it says “Data Sync.” If the app reports it has not synced recently, tap “Sync” to force an update.

Make sure that your device is connected to the internet when you are trying to sync. If you are not able to get the app to completely sync, then unfortunately, when you uninstall the app you will lose any changes that you have not synced.

- Next, remove the app by going to the main applications screen, finding the MyFitnessPal icon, and pressing your finger down on it until the icon starts to jiggle and an “X” appears. Tap the “X” to delete the app.

- Once the app has been uninstalled, open the App Store (while you have a valid internet connection) and search for “MyFitnessPal”, then reinstall the app.

- Finally, once the app has been reinstalled, open the app and login using the same username and login you had been using previously. All of the data for your account will be synced from our website back to your phone.

Please let us know if this helps or if you are still having a problem.

Again our apologies,
Maximiliano
MyFitnessPal Staff


Up 0 rated Down

rwpicou Mar 29, 2017 07:25AM PDT

Have tried this several times. Still get login failed from the mobile app.


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Maximiliano MyFitnessPal Agent Mar 29, 2017 02:03PM PDT

rwpicou,

We are going to try to reset a few things on our end. Please get back in touch with us in 48 hours if you are still having an issue.

Thanks!
Maximiliano
MyFitnessPal Staff


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