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Fitbit One not syncing with MFP yeahwell — Mar 07, 2017 03:08PM PST

I've tried all suggestions that I've come across and nothing is working. I haven't seen a calorie adjustment for steps in days. Help please?

7 Community Answers

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Maximiliano MyFitnessPal Agent Mar 07, 2017 03:14PM PST

Hello,

Thank you for taking the time to contact us, we apologize for any confusion but you are going to want to select Fitbit as your step source.

To do so please visit the Steps section of your app or on the website here: https://www.myfitnesspal.com/apps/step_trackers

Thanks!
Maximiliano
MyFitnessPal Staff


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yeahwell Mar 10, 2017 04:12AM PST

I have already done this many times... connected, disconnected, connected, disconnected. Sorry, not working.


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Maximiliano MyFitnessPal Agent Mar 10, 2017 10:34AM PST

yeahwell,

Thank you for taking the time to contact us.

It appears we have an issue with Fitbit showing as a selectable step source. We are looking into this!

Thanks!
Maximiliano
MyFitnessPal Staff


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yeahwell Mar 14, 2017 05:03PM PDT

Somehow the status on this is resolved? It is not resolved but I look forward to when it is! Thanks!


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Maximiliano MyFitnessPal Agent Mar 14, 2017 05:12PM PDT

yeahwell,

Sorry about that! Our system automatically sets older threads to this state but this ticket is alive and well. We are still looking into this fix.

Thanks!
Maximiliano
MyFitnessPal Staff


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yeahwell Mar 23, 2017 03:23PM PDT

Not resolved. Update?


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Maximiliano MyFitnessPal Agent Mar 23, 2017 03:27PM PDT

Hello,

Thanks for getting back in touch with us.

Still workin on this folks!

Sorry for the delay with the fix.

Regards,
Maximiliano
MyFitnessPal Staff


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