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FItbit not syncing julieeblue07 — Mar 10, 2017 11:29AM PST

My charge hr is not syncing with my fitnesspal, it says i have a account already synced to my fitbit when i dont. I have revoked access multiple times and it still does not fix the issue.

1 Community Answers

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Maximiliano MyFitnessPal Agent Mar 10, 2017 12:16PM PST

Hello,

Thank you for taking the time to contact us.

It appears you have multiple MyFitnessPal accounts and you have a Fitbit account connected to one of a MyFitnessPal account that you did not write in on.

Please visit Fitbit to disconnect these and reconnect to the desired account.

Hope this helps to clarify,
Maximiliano
MyFitnessPal Staff

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