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FItbit not syncing julieeblue07 — Mar 10, 2017 11:29AM PST

My charge hr is not syncing with my fitnesspal, it says i have a account already synced to my fitbit when i dont. I have revoked access multiple times and it still does not fix the issue.

3 Community Answers

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Maximiliano MyFitnessPal Agent Mar 10, 2017 12:16PM PST

Hello,

Thank you for taking the time to contact us.

It appears you have multiple MyFitnessPal accounts and you have a Fitbit account connected to one of a MyFitnessPal account that you did not write in on.

Please visit Fitbit to disconnect these and reconnect to the desired account.

Hope this helps to clarify,
Maximiliano
MyFitnessPal Staff


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julieeblue07 Apr 25, 2017 08:59PM PDT

i only have one account and i have revoked access on my fitbit and tried to reconnect


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Ripley MyFitnessPal Agent Apr 26, 2017 11:22AM PDT

Hello julieeblue07,

Thank you for taking the time to contact us. We can definitely help to try and get this figured out for you. Due to the fact that the trouble you are having is related to multiple accounts, we will need additional information. Since this is a public forum, posting those personal details is not something we recommend. Please contact us here, so we can triage this with you through email. When you write in, please include your Myfitnesspal username and Fitbit ID so we can take a look.

Steps to get user ID #
1. Log in to Fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your Fitbit ID will look something like this: www.fitbit.com/user/1234A

Thanks and we look forward to hearing from you soon!

Best,

Ripley
MyFitnessPal Staff


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