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Fitbit not connecting kariengen — Mar 10, 2017 01:20PM PST

My fitbit step tracker is not showing up as my exercise on myfitnesspal? Am I doing somethign wrong? It says that I'm connected to it but it's not transferring over.

Thank you.

1 Community Answers

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Maximiliano MyFitnessPal Agent Mar 10, 2017 02:37PM PST

Hello,

Thank you for taking the time to contact us, we apologize for any confusion. It appears that you have an issue with the access token between the two accounts. To fix this can you please take the following steps in this exact order?

- Log into your Fitbit Dashboard and unlink your MyFitnessPal connection
- Log into MyFitnessPal and make sure that Fitbit is completely disconnected
- While still logged into your MyFitnessPal account please reauthorize your Fitbit account

Hope this works!
Maximiliano
MyFitnessPal Staff

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