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fitbit steps and food syncing clairemiller — Mar 17, 2017 01:14PM PDT

i have reported tht my fitbit and my fitness pal arent syncing together but i am still having this problem. is anyone else having this problem.

3 Community Answers

Up 0 rated Down

Maximiliano MyFitnessPal Agent Mar 17, 2017 03:45PM PDT

Hello,

Thank you for taking the time to contact us, we apologize for any confusion. It appears that you have an issue with the access token between the two accounts. To fix this can you please take the following steps in this exact order?

- Log into your Fitbit Dashboard and unlink your MyFitnessPal connection
- Log into MyFitnessPal and make sure that Fitbit is completely disconnected
- While still logged into your MyFitnessPal account please reauthorize your Fitbit account

Hope this works!
Maximiliano
MyFitnessPal Staff


Up 0 rated Down

southernmom3 Mar 20, 2017 08:27PM PDT

I'm having this issue too. I have tried disconnecting and reauthorizing the apps. Tried turning off my phone and setting these back up online. I don't know what else to do.


Up 0 rated Down

Ripley MyFitnessPal Agent Mar 21, 2017 11:09AM PDT

Hello southernmom3,

Thank you for taking the time to post your question.

Your account is showing on MyFitnessPal as having an expired access token, meaning Fitbit has revoked access.

However, it should be easy to fix if you follow the exact steps outlined below.

First, log into your Fitbit account, click the gear icon and choose “settings”.

Once inside the settings, click the Applications tab and locate MyFitnessPal. Once you find MyFitnessPal click “revoke” access.

Once you revoke access on Fitbit you will need to go back to MyFitnessPal and relink.

Additionally, once relinked please make sure you have Fitbit chosen as your primary step source within the MyFitnessPal app, which could be causing the adjustment not to come through. Would you please select Steps from the app menu and choose Fitbit as your primary step source.

Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


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