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Monday April 17th FrankAdair — Apr 17, 2017 08:16AM PDT

Fitbit steps are not syncing into MyFitnessPal since Saturday. My total food calories are making it to Fitbit as are any manual activities that I enter into MyFitnessPal. Walks that are registered in FITBIT are not transferring to My fitness pal, but IF I ENTER a manual activity in My Fitness Pal, it does appear in FITBIT. It is simply the STEPS I make are not transferred even hours later into MyFitnessPal. When will this be fixed? This is very frustrating that with each update there are glitches. It seems that your QA department needs to make certain that BASIC functionality is tested before sending out an update. I am a Premium Member and pay so expect better. When can I expect this to be fixed?

1 Community Answers

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Maximiliano MyFitnessPal Agent Apr 17, 2017 10:53AM PDT

Hello,

Thank you for reaching out and bringing this to our attention. We are aware of Fitbit sync issues with MFP and are currently working on a resolution. We hope to have a fix in place as soon as possible. Please see https://myfitnesspal.desk.com/customer/en/portal/articles/2788254-fitbit-steps-not-syncing-as-of-4-15 for any updates.

We are truly sorry for any inconvenience this may cause until then. We appreciate your patience and understanding.

Warm Regards,
Maximiliano
MyFitnessPal Staff

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