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exercise info not importing from Fitbit nbrowland — Apr 17, 2017 10:09AM PDT

My Fitbit and myfitnesspal apps are definitely connected and in myfitnesspal my steps are definitely set to import from fitbit. My food diary information from myfitnesspal is showing up in my Fitbit app. I have already followed all the steps in your troubleshooting instructions (revoking access in the website and disconnecting in the app, waiting 15 minutes and reconnecting) and and that worked at the time that I did it yesterday, but subsequent activity from yesterday never updated in myfitnesspal not has any activity from today updated in myfitnesspal.

1 Community Answers

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Maximiliano MyFitnessPal Agent Apr 17, 2017 10:53AM PDT

Hello,

Thank you for reaching out and bringing this to our attention. We are aware of Fitbit sync issues with MFP and are currently working on a resolution. We hope to have a fix in place as soon as possible. Please see https://myfitnesspal.desk.com/customer/en/portal/articles/2788254-fitbit-steps-not-syncing-as-of-4-15 for any updates.

We are truly sorry for any inconvenience this may cause until then. We appreciate your patience and understanding.

Warm Regards,
Maximiliano
MyFitnessPal Staff

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