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Apple Watch Exercise Not Syncing ungerrc — Apr 18, 2017 09:49AM PDT

I have had several Apple Health activities not sync at all or sync and repeat several times in MFP. I have gone into Apple Health and turned all the categories off and back on. Any other suggestions?

15 Community Answers

Best Answer Nov 09, 2017 09:29AM PST Logan

oldirtdog

Thanks for posting and sorry for any trouble with your Apple Watch workouts. We’ve received a number of reports that workouts are no longer syncing after the Watch’s OS 4 update. We’re looking into which exercises are making it over and which are not so we can get things moving again as soon as possible. In the meantime, if you start your workouts as Other, and then do not rename them after they’ve ended, those should make it over to MyFitnessPal.

Warm Regards,
Logan
MyFitnessPal Staff


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Up -2 rated Down

Logan MyFitnessPal Agent Apr 19, 2017 11:20AM PDT

Thanks for posting and sorry for any trouble. Would you please let us know whether you are having the issue with specific entries or if it appears to be random? Please also let us know how the activities were logged? Were they tracked on the watch as “Other” and then renamed after it was completed? If so would you please try leaving them as Other to see if they then sync over?

Warm Regards,
Logan
MyFitnessPal Staff


Up 1 rated Down

Jnamanny Apr 20, 2017 09:59AM PDT

I am having the same issue, my Apple Health Activities will not sync at all. My steps will from my apple watch, but not my exercise.


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Carmen725 Apr 20, 2017 11:59AM PDT

I am also having the same trouble. My Apple Health Activities will not sync at all. I did have one activity under "Other" that I had renamed, but my other activities that usually sync (ie Indoor Cycle) are no longer syncing. This has just started in the past two days.


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Logan MyFitnessPal Agent Apr 20, 2017 05:00PM PDT

Thanks for following up with us with the additional information. Please try uninstalling and reinstalling both the phone app and the watch app to see if that corrects the sync. You might also want to check your Source screen for MyFitnessPal in Health and make sure that the permissions allowing MyFitnessPal to read Steps, Walking + Running Distance, and Workouts are still turned on. Please let us know if you are still experiencing the issue after reinstalling.

Warm Regards,
Logan
MyFitnessPal Staff


Up 1 rated Down

Ankle10 Jun 27, 2017 04:43AM PDT

I have uninstalled and reinstalled both phone and watch apps and has not worked?


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Bbygerkin Jul 19, 2017 09:22AM PDT

Same issue


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lawash Jul 19, 2017 12:57PM PDT

Is it necessary to have the MFP watch app installed to sync the workout?


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Logan MyFitnessPal Agent Jul 20, 2017 12:04PM PDT

Thanks for following up with us. Please open the Health app and then tap sources, followed by MyFitnessPal, to make sure that it is showing the full list of options to read and write are allowed. If it is only showing a few data points and not the full list, please open MyFitnessPal, select More, followed by Sharing & Privacy, then tap on Healthkit Sharing and tap to Allow All. Once all the options are toggled on, try completing a new workout as Other on the watch and then returning to your MyFitnessPal Diary to see if it has made it over.

Warm Regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

DeputyDawgAtl Sep 26, 2017 12:41PM PDT

i'm new to apple watch. How do I get the watch to sync workouts with MFP?

I see you go into sources, but I don't see MFP there


Up -1 rated Down

Logan MyFitnessPal Agent Sep 26, 2017 12:46PM PDT

DeputyDawgAtl

Hey thanks for posting your question. In the MyFitnessPal app, open the Menu, followed by Settings, then Sharing & Privacy, and tap Healthkit Sharing.

Warm Regards,
Logan
MyFitnessPal Staff


Up 9 rated Down

anitac96 Oct 03, 2017 11:03AM PDT

My apple watch workouts are not syncing with myfitnesspal. In myfitnesspal, I go to sources -> MyFitnessPal -> all categories are turned on. When I click on Activity -> Data Sources & Access -> Health or Apple Watch are not listed under Apps allowed to read data. Please help!


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oldirtdog Nov 09, 2017 08:58AM PST

I have found that many of the workouts listed on the Apple Watch Activity app do not transfer over. I have had the best luck with Other (no custom name), Yoga, and Mixed Cardio. There may be some others, but these usually work for me. The latest Watch update made a few others work, but there are still a lot of them that don't. If you are wondering which to choose, Other will always transfer the time and calories.


Up 1 rated Down

Logan MyFitnessPal Agent Best Answer Best Answer Nov 09, 2017 09:29AM PST

oldirtdog

Thanks for posting and sorry for any trouble with your Apple Watch workouts. We’ve received a number of reports that workouts are no longer syncing after the Watch’s OS 4 update. We’re looking into which exercises are making it over and which are not so we can get things moving again as soon as possible. In the meantime, if you start your workouts as Other, and then do not rename them after they’ve ended, those should make it over to MyFitnessPal.

Warm Regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

dajawa230 Dec 05, 2017 03:17PM PST

Logan - what is the status on capturing all exercise workouts? HIIT, Crossfit, both not being recognized.


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Logan MyFitnessPal Agent Dec 05, 2017 03:37PM PST

Hello

Thank you for following up with us regarding your issue. Our apologies that the issue is persisting. Unfortunately, some issues take a little longer to resolve than others. We don’t like when things aren’t working either and we will do what we can to locate the source and get a fix in place, in the form of an update, as soon as possible. Sorry for the inconvenience that this has presented for you and greatly appreciate your patience during this process.

Kind regards,
Logan
MyFitnessPal Staff


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