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I can not get my iphone 6 with app my fitness pal to sync with fit bit. I want to sync my steps minipenny — Apr 20, 2017 01:18PM PDT

I am trying to sync my fitbitcharge with my fitness pal to keep track of my steps. I took my fitness pal off of fit bit but it says it is attached to an account and cannot do it. HELP !!!!

1 Community Answers

Best Answer Apr 20, 2017 01:41PM PDT Ripley

Hello minipenny,

Thank you for taking the time to contact us. We can definitely help to try and get this figured out for you. Due to the fact that the trouble you are having is account specific, we will need additional information. Since this is a public forum, posting those personal details is not something we recommend. Please contact us here, so we can triage this with you through email. When you write in, please include your Myfitnesspal username and Fitbit ID so we can take a look.

Steps to get user ID #
1. Log in to Fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

Your Fitbit ID will look something like this: www.fitbit.com/user/1234A

Thanks and we look forward to hearing from you soon!

Best,

Ripley
MyFitnessPal Staff

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