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Fit bit app no longer syncing Hedy10k — Apr 20, 2017 04:46PM PDT

I am not able to get my fitbit to sync with my fitnesspal. Its was working until a week ago but now stopped, I have tried to disconnect and reconnect several times but it won't download continuously any longer.

1 Community Answers

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Ripley MyFitnessPal Agent Apr 20, 2017 04:48PM PDT

Hello Hedy10k,

Thank you for taking the time to contact us. I can see that you do not have Fitbit chosen as your primary step source within the MyFitnessPal app, and instead you have Garmin selected, which would be causing the Fitbit adjustment not to come through. Would you please select Steps from the app menu and choose Fitbit as your primary step source. Or, from the web, Apps > Step Source, and choose Fitbit.

Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff

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