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UA Record and MFP Sync issues moolyX8 — Apr 21, 2017 10:12AM PDT

I synced my MFP with UA Record and noticed a few issues that occurred every day

First issue: After syncing between MFP and UAR I noticed that all the previous training added to MFP was duplicated multiple times in the UA Record, so I would have 4 times the workout each day.

Second issue: when adding the sync for step counts with UA Record and enabling the negative calories count, it would always deduct the same amount of calories burned from exercise, so my Exercise would always be at 0.

Third issue: I am unable to stop MFP from using the UA Record for steps, even when I click the 'Don't track steps' option it still links to the UA Record after a while on itself.


Forth issue: When I add a workout in the UA Record, it does not sync with MFP unless I log the workout, but tracking workout does not work

3 Community Answers

Up 0 rated Down

Maximiliano MyFitnessPal Agent Apr 21, 2017 10:43AM PDT

Hello,

Thank you for taking the time to contact us, and we apologize for any issues with this sync.

First issue: We have not seen other reports of this but will go ahead and take a look into this on our end.

Second issue: We would suggest not enabling the negative calories adjustment at this time.

Third issue: We are aware of the problem, and are currently working on a resolution.

Warm Regards,
Maximiliano
MyFitnessPal Staff


Up 0 rated Down

moolyX8 Apr 21, 2017 11:46PM PDT

Hi Maximiliano,

Any info regarding the forth issue?

"Forth issue: When I add a workout in the UA Record, it does not sync with MFP unless I log the workout, but tracking workout does not work"


Up 0 rated Down

Blake MyFitnessPal Agent Apr 25, 2017 07:08AM PDT

Hi moolyx8,

Which tracking workouts are you seeing not syncing to MyFitnessPal?

Blake
MyFitnessPal Staff


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