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Issue syncing myFitnessPal with fitbit atoom91 — May 19, 2017 01:54AM PDT

Hello, I am using the sync between these two platforms since a few days ago.
But the sync is poorly working. It worked partially in the first two days.
After that two days without working.
Today I have a small sync and I am pretty sure that the rest of the day will not be synced.

I tried the link/unlink procedure but no historical data from the past.

Please fix this issue asp, it is very unpleasant.

Thank you in advance.

1 Community Answers

Up 0 rated Down

Logan MyFitnessPal Agent May 19, 2017 10:00AM PDT

Thanks for posting. Sorry for the trouble with your fitbit integration. When we view your account status we are currently seeing that your fitbit has reported 8,576 ateps and 2083 calories burned as of 4:57 pm. We are showing that you are receiving an adjustment for 432 calories for your tracked activity. Please follow up with us if you are not seeing the adjustment line on your end or if the amount reported by fitbit in your adjustment details does not match what is showing in your fitbit dashboard for the same time.

Keep in mind that the calorie adjustment is not showing your tracked exercise calories but rather the amount by which your total calorie burn for the day has exceeded our calculation for your day to day calorie burn. This means that your adjustment line will show as 0 until you have earned the extra calories in the form of an adjustment.

For more insight into how the calorie adjustments work, please visit the following link: http://myfitnesspal.desk.com/customer/en/portal/articles/1084232-what-is-the-calorie-adjustment-in-my-exercise-diary--

Warm Regards,
Logan
MyFitnessPal Staff

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