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My fitbit will not sync with myfitnesspal mcmmartine980 — Jun 25, 2017 12:56PM PDT

My fitbit has not been syncing with myfitnesspal, i have revoked access, re-logged in, deleted the apps, tried to sync, nothing is working. How do I reconnect the two?

1 Community Answers

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Logan MyFitnessPal Agent Jun 25, 2017 01:13PM PDT

Thanks for posting. Sorry for the trouble with your fitbit integration. When we view your account status we are currently seeing that your fitbit has reported 4375 steps and 1681 calories burned as of 2:51 pm. We are showing that you are receiving an adjustment for 0 calories due to the additional manual entry of your elliptical workout.

If you click on the fitbit Calorie Adjustment line in your diary, and then on Extra Calories Earned, we can look at the fitbit calories vs the MyFitnessPal Calories Burned. In order to see an adjustment the fitbit number must be higher. When you add a individual exercise entry, the program replaces your tracked activity and calorie burn with the calorie burn from that entry, to avoid receiving double credit for the activity. In your adjustment detail it gets added to the MyFitnessPal number, since it was not tracked by your fitbit device, reducing your fitbit calorie adjustment by the amount of your individual exercise entry. If this makes the MyFitnessPal number greater the adjustment will go back to 0 until the fitbit number once again passes it, however, if you look at your calculation at the top of the home screen, you will see that you are getting credit for the individual exercise entry there.

If you were wearing your fitbit tracker during your elliptical workout, you do not also need to manually enter it. Although it will not show up as a separate line item, it will be included in your total calorie burn that fitbit sends over to MyFitnessPal.

Warm Regards,
MyFitnessPal Staff

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