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fitbit fionacampbell595 — Jul 01, 2017 06:46AM PDT

about 3 months ago I disconnected my fit bit from mfp now I want to re connect it and it wont let me do it. when I disconnected it I had to do it from the main site on the computer and I vAGLEY REMEMBER IT Saying I would have to tick something or do somethimgm to let it reconnect. iv followed the instructuions to connect but I keep going back to the same point

please help
Fiona

3 Community Answers

Up 0 rated Down

Ripley MyFitnessPal Agent Jul 01, 2017 01:42PM PDT

Hi fionacampbell595,

Thank you for taking the time to contact us. In reviewing your account, it does look as though your Fitbit connection is in a weird state. Would you complete the following steps to ensure we have a completely severed connection from Fitbit, in order to create a new, fresh one to MyFitnessPal:

First, log into your Fitbit account, click the gear icon and choose “settings”.

Once inside the settings, click the Applications tab and locate MyFitnessPal. Once you find MyFitnessPal click “revoke” access.

Once you revoke access on Fitbit you will need to go back to MyFitnessPal and relink.

Additionally, once relinked please make sure you have Fitbit chosen as your primary step source within the MyFitnessPal app, which could cause the adjustment not to come through. Would you please select Steps from the app menu and choose Fitbit as your primary step source.

Let us know if this gets things sorted out for you! We look forward to hearing back.

Best,

Ripley
MyFitnessPal Staff


Up 0 rated Down

rfar222 Jul 06, 2017 09:56AM PDT

I'm going through this same thing right now, and I can't seem to get it to work. I've been sitting here on the computer trying to resolve it for an hour instead of walking lol!


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Maximiliano MyFitnessPal Agent Jul 06, 2017 10:50AM PDT

rfar222,

We do not actually see a Fitbit account connected to your MyFitnessPal profile.

You can link your Fitbit account from our website, or via iOS apps.
Once you have registered your Fitbit tracker and created an account at fitbit.com:
On the Web
Log in to www.myfitnesspal.com, visit this link and click “Connect Accounts”, which should be directly under the “Buy” Option

In our iOS apps
Launch the MyFitnessPal app and go to the main Menu on the left hand side, then Scroll to “Apps & Devices”, scroll down to Fitbit Tracker, then hit the blue “Connect” button.

You will be taken to a page at Fitbit.com where you can authorize the connection between your MyFitnessPal account and your Fitbit account. (If you are not already logged in at Fitbit.com, you will need to log in before you can complete the authorization).

If you are using one of our other apps, simply connect online and the connection will transfer to those apps.

Regards,
Maximiliano
MyFitnessPal Staff


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