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Purchased Premium / Account Still Shows Free User Ledi09 — Jul 09, 2017 09:10AM PDT

Same question as astrobearman. I have purchased the premium version, yet both this website AND the mobile app don't recognize the purchase. Both still say I'm a free user. Please advise.

1 Community Answers

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Logan MyFitnessPal Agent Jul 09, 2017 12:39PM PDT

Thanks for posting and sorry for any trouble. When we view your account status on the website, we are seeing the Premium status reflected there. Please try logging out on both platforms, force closing the app, refreshing your browser window, and then logging back into both with the exact same username and password you used when purchasing Premium.

If you are still experiencing the issue, please keep an eye on your email inbox, and one of my teammates will be replying to your support email request as well, to assist you further.

If these steps have resolved your issue, please let us know and we’ll mark your email case as being resolved.

Warm Regards,
Logan
MyFitnessPal Staff

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