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Paid for premium but upgrade didnt happen rdhawan301 — Jul 10, 2017 12:19AM PDT

I've paid for premium - payment has gone through and I'm subscribed but in the app, I cannot access premium features. Waste of time and disappointing if something this simple cannot happen right. Resolution?

2 Community Answers

Up 0 rated Down

AleahTheLoser Jul 10, 2017 09:37AM PDT

The same thing happened to me! I would like a refund actually and will just continue to use the standard version.


Up 0 rated Down

Logan MyFitnessPal Agent Jul 10, 2017 10:59AM PDT

rdhawan301

Hello,

Thank you for taking the time to posting and our apologies for any inconvenience.
We see that you have contacted us by email as well.
Please be on the lookout for a reply from us in your inbox.
We will mark this public question as resolved while we continue to work with you via email.

AleahTheLoser

When we view your account status we are currently not seeing a Premium subscription associated with the account on our end. Would you please click here to reach us via email and attach your Premium confirmation or proof of purchase so we may assist you further.

Warm Regards,
Logan
MyFitnessPal Staff


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