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Syncing With Fitbit sydney_porter — Jul 12, 2017 10:18AM PDT

I've always used MFP with Fitbit and I love that they two apps can communicate. Recently I've had problems with MFP adjusting my calorie amount I can eat when based on my steps. I can see that my steps are syncing, but the calories are not. I've deleted both apps and downloaded again, I've disconnected the two apps communicating and nothing is working. Hoping you can help! Thanks!

7 Community Answers

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Maximiliano MyFitnessPal Agent Jul 12, 2017 10:57AM PDT

Hello,

Thank you for taking the time to contact us, we apologize for any confusion. It appears that you have an issue with the access token between the two accounts. To fix this can you please take the following steps in this exact order?

- Log into your Fitbit Dashboard and unlink your MyFitnessPal connection
- Log into MyFitnessPal and make sure that Fitbit is completely disconnected
- While still logged into your MyFitnessPal account please reauthorize your Fitbit account

Hope this works!
Maximiliano
MyFitnessPal Staff


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sydney_porter Jul 12, 2017 12:14PM PDT

I followed the steps and nothing happened. Tried a couple of times to make sure it wasn't an error on my side. Anything else I can try?


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Ripley MyFitnessPal Agent Jul 12, 2017 02:53PM PDT

Hi sydney_porter,

Would you give us an example of a specific completed day (so any day before today) of what you’re seeing in Fitbit, vs what you’re expecting to see in MyFitnessPal, so we can take a closer look.

Best,

Ripley
MyFitnessPal Staff


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sydney_porter Jul 12, 2017 03:33PM PDT

When I open up MFP and it on the home screen where I can see calories remaining at the top, under that is a small orange line that has my Fitbit tracker steps. That is working just fine! It counts my steps any time I sync my Fitbit. It also used to add in the exercise from my Fitbit. For example if I go for a 30 minute run, I could sync both of them and MFP would give me the additional calories from that run. That is not happening anymore. So it's showing that I can only eat 1200 calories a day. I know it's possible for this to happen because it used to work just fine.

Hoping this helps and thanks for your quick responses!


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Ripley MyFitnessPal Agent Jul 12, 2017 03:45PM PDT

Hi sydney_porter,

Thanks for replying. I do understand the situation you’re describing, but am hoping you can give me more details so we can check to see how the math is adding up. Would you pick a specific completed day (so any day before today), and let us know what date you’ve chosen, and what the total calorie burn you’re seeing in Fitbit is. So we can see if that data is making it over to your MyFitnessPal account?

Also a date of a day where it was working as expected would be very helpful.

Thanks,

Ripley
MyFitnessPal Staff


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sydney_porter Jul 12, 2017 06:47PM PDT

A day where it was not working was yesterday 7/11. A day it was working would be Thursday , April 13, 2017. I didn't log food that day on MFP, but the extra calories via my Fitbit were included.


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Maximiliano MyFitnessPal Agent Jul 13, 2017 11:35AM PDT

Hello,

After looking into the status of your account, all looks to be working correctly.

Though you may have earned a certain amount of calories and steps with your Fitbit, in order to see a calorie adjustment in your exercise diary, the number of calories that Fitbit projects you will burn for the entire day must be more than the amount of calories MyFitnessPal believes you will burn, or has already provided for you based on your profile or other added exercise.

If you are wearing your Fitbit during the day, we recommend that you not manually log any exercise to your MyFitnessPal Exercise Diary that the Fitbit excels at tracking: this includes walking, jogging, running, climbing stairs or hills, or daily home or office activity. These will be more accurately recorded by the Fitbit and will then transfer to MyFitnessPal as part of your Fitbit Calorie Adjustment.

When you first join MyFitnessPal, we ask you for your weight, height, age, gender, and your normally daily activity level. We then use all this information to provide you with your daily goals based on an “average” from the information you provided. However, since these goals are based on an “average” activity level, this may vary for each person.

The Fitbit is designed to give you a more precise account for your personal daily activity level. When you originally choose your activity level on MyFitnessPal, you may think that you are an “active” person. MyFitnessPal will then automatically give you goals based on what an “average” active person may burn through the course of the day. However, if you are wearing a Fitbit, that average may change based on your “actual” activity level. You may not actually be as active as an “average” person or you may be more active.

If you are not as active as the original activity level you chose, then, depending on how you set your Fitbit account to be linked with MyFitnessPal (MyFitnessPal gives you the option to either have a negative adjustment or only a positive one if you are due) your daily calorie goal will either not be effected, showing a 0 adjustment, adjust up providing you with additional calories or even go down, subtracting calories from your daily total.

In other words, MyFitnessPal may have given you a daily goal of 1700 calories based on your profile information, but activity recorded by your Fitbit may result in a projection that you will only burn 1600 by the end of the day. MyFitnessPal will now either give you no adjustment and keep your calories at 1700, or if you chose to allow negative adjustments, it will deduct 100 calories from your daily goal to bring your goal in line with data from Fitbit.

Depending on when you sync your Fitbit with MyFitnessPal, this goal may also fluctuate throughout the course of the day. If you sync your Fitbit in the morning after a work out, you will get an estimate based on that activity level. However, if you sleep the rest of the day, it will adjust again according to this new information.

Details about the calculation of any adjustment can be viewed by clicking the small “i” next to the adjustment in your Exercise Diary (on the full website), or by tapping the adjustment itself in the Exercise Diary of the MyFitnessPal on the apps. If you do not see a line that says Fitbit adjustment in the cardiovascular section, then there may be a problem with the sync. However, if you do see this line, then it should be syncing correctly, even if it says 0.

If you find that you are continuously not getting an adjustment or are constantly receiving a negative adjustment (if you elected for the negative option), you may want to change your originally chosen activity level on MyFitnessPal. You can do this online at www.MyFitnessPal.com. Just go to the main “settings” tab and then to “diet/fitness profile” and change your daily activity level. Make sure to update at the bottom of the page.

By default, MyFitnessPal will show you only positive calorie adjustments. To permit negative adjustments, log in to the full MyFitnessPal site at http://www.myfitnesspal.com and click “My Home” then “Settings” then “Diary Settings.” Check the box for “Enable Negative Adjustments” then click “Save Changes”

If you are typically unable to sync your device until late in the day, you may wish to leave negative adjustments “off.”

We hope this better explains the Fitbit adjustment, but if not, and you still feel there is a problem, please let us know.

Kind Regards,
Maximiliano
MyFitnessPal Staff


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