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fitbit and myfitnesspal link madjulie58 — Jul 13, 2017 07:08AM PDT

I have gone through the steps to "connect" my fitbit zip, and it says my fitbit zip is linked to myfitnesspal, but there's nothing showing up from my steps to myfitnesspal.

Help, Thank you, Julie

2 Community Answers

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madjulie58 Jul 13, 2017 09:17AM PDT

This has not been resolved.


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Maximiliano MyFitnessPal Agent Jul 13, 2017 12:01PM PDT

Hello,

Thank you for taking the time to contact us. We are so sorry that you are running into an issue connecting your accounts. It’s very possible that you may have accidentally created more than one MyFitnessPal account in the past, and your Fitbit is linked to a different account. Currently, you can only have Fitbit linked to one MyFitnessPal account at a time.

Would you mind trying to go to your Fitbit account, and then settings, then applications. find where your MyFitnessPal is currently linked, and hit the “revoke access” button. Then can you wait about 15 minutes, and then log into your current MyFitnessPal account, then go to the main “apps” tab, find Fitbit and try linking the accounts again.

If you continue to run into the a problem, please let us know.

Kind Regards,
Maximiliano
MyFitnessPal Staff


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