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site down hawkzwife — Jul 17, 2017 06:28AM PDT

I have not been able to track my food for a few days, says site is down, is this happening to everyone?

2 Community Answers

Best Answer Jul 17, 2017 11:08AM PDT Logan

Hello,

Starting Thursday 7/6, we began receiving reports of some members having trouble adding food to their Food Diary via the website.

This is manifesting in two ways:
1. Trying to add a food via the database is throwing a “site temporarily down for maintenance” error
2. Lists (Frequent/Recent/My Meals/Recipes) aren’t populating when trying to add food from them. When adding food from a list that is populating, it yields the error mentioned in #1.

We have been working with both members and our engineers on this, and in collecting information from our members, the majority of people affected are running the HTTPSEverywhere extension in their browser. When turning off the HTTPSEverywhere extension for the MyFitnessPal website, users have been able to access their Food Diary again as expected.

HTTPSEverywhere lists an update to their extension in the Chrome Web Store (Version: 2017.7.5, Date Updated: July 6, 2017), which explains why it worked prior to that date, but not after. If you are running this extension, please disable it, and the MyFitnessPal website should function as normal. Their FAQ asks that if their extension breaks a site that you use, to please contact them and report it, so they can try and fix it. You can contact them here.

At the bottom of this post, there will be additional information regarding HTTP vs. HTTPS usage and MyFitnessPal, as well as links to HTTPSEverywhere FAQs that may be of use and provide additional information. If these interest you, please continue reading to the bottom of this post.

If you are experiencing this issue, but do not have HTTPSEverywhere installed, please contact us via email here, so we can request additional details.

You may click here anytime to check back for updates regarding the issue.

Best,
Logan
MyFitnessPal Staff


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Logan MyFitnessPal Agent Best Answer Best Answer Jul 17, 2017 11:08AM PDT

Hello,

Starting Thursday 7/6, we began receiving reports of some members having trouble adding food to their Food Diary via the website.

This is manifesting in two ways:
1. Trying to add a food via the database is throwing a “site temporarily down for maintenance” error
2. Lists (Frequent/Recent/My Meals/Recipes) aren’t populating when trying to add food from them. When adding food from a list that is populating, it yields the error mentioned in #1.

We have been working with both members and our engineers on this, and in collecting information from our members, the majority of people affected are running the HTTPSEverywhere extension in their browser. When turning off the HTTPSEverywhere extension for the MyFitnessPal website, users have been able to access their Food Diary again as expected.

HTTPSEverywhere lists an update to their extension in the Chrome Web Store (Version: 2017.7.5, Date Updated: July 6, 2017), which explains why it worked prior to that date, but not after. If you are running this extension, please disable it, and the MyFitnessPal website should function as normal. Their FAQ asks that if their extension breaks a site that you use, to please contact them and report it, so they can try and fix it. You can contact them here.

At the bottom of this post, there will be additional information regarding HTTP vs. HTTPS usage and MyFitnessPal, as well as links to HTTPSEverywhere FAQs that may be of use and provide additional information. If these interest you, please continue reading to the bottom of this post.

If you are experiencing this issue, but do not have HTTPSEverywhere installed, please contact us via email here, so we can request additional details.

You may click here anytime to check back for updates regarding the issue.

Best,
Logan
MyFitnessPal Staff


Up 0 rated Down

barbaragrand Jul 19, 2017 09:16AM PDT

Hi Logan, thank you so much for this info. I have tried for several days and kept getting that message. I didn't know that I had that extension HTTPSEverywhere. So once I unchecked it the MyFitnessPal works fine. I had 2 weeks of stuff to catch up. ;-(


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