Android Galaxy S7 Not Syncing with MapMyRun or ANY app or device inbluedesign — Jul 17, 2017 09:34AM PDT
I have tried syncing from both app and online. I have tried syncing from MMR. Nothing works. It SAYS MFP is connected in MMR, but I try to sync and I get an error that says "Whoops, something went wrong. Please try again later (syncing error)."
3 Community Answers
Logan MyFitnessPal Agent Jul 17, 2017 12:46PM PDT
Thanks for posting and sorry for any trouble. Sorry for any confusion, would you please clarify if the issue is that MFP and MMR are unable to link or that your S& is not syncing with any app or device in general?
inbluedesign Jul 18, 2017 06:46AM PDT
MFP and MMR are unable to link. All apps work fine on the S7. Thanks.
Logan MyFitnessPal Agent Jul 19, 2017 12:24PM PDT
Thanks for following up with us and sorry for any trouble. with the MapMyFitness integration. For the integration to work correctly, please note that you must completely fill in all your profile information on the MapMyFitness site, and that information needs to match your profile information on MyFitnessPal.
Would you please double-check and make sure you have entered your height, weight, and any other details in your profile, on both sites, and the information matches. Please also double check to make sure your time zones are correct and match in both areas.
Once you have confirmed your information is correct, please note only new work outs will post, past information will not sync over. Please try adding a new work out on MapMyFitness and then waiting about 15 minutes to see if that then transfers to MyFitnessPal.
If you are still not seeing any information transfer, please confirm you have correctly linked the two programs. The best way to do this is online at www.MyFitnessPal.com (if using an app sign in with the same username and password as the app).
Once online, go to the main “Apps” tab. Mid right of that page, you should see a list of your connected partners. If you are not finding any connections on that page, then please visit the main gallery, find MapMyFitness and try connecting again.
If you found the that the integration had been successfully connected, but you are still not seeing the information, would you then try revoking access between the two and try reestablishing the connection again.
You can revoke access by clicking on the link of your current app partners via the mid right of the “Apps” page, and then after they have been disconnected, you can try establishing them again via the App Gallery.
If unlinking and relinking the connection on our website, still proves to be unsuccessful, then you may want to try unlinking and then relinking from MapMyFitness. Once you have verified the connection has been established again, please try performing a new exercise and wait a few minutes to see if that then transfers.