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re: premium account fkakouros — Aug 03, 2017 09:10AM PDT

I have premium account on my phone. Why is it not the same on my PC..

1 Community Answers

Best Answer Aug 03, 2017 12:48PM PDT Maximiliano

Hello,

Thank you for taking the time to contact us, we apologize for any confusion but this usually happens when a member logs into a different account than the one with their past information.

We would suggest trying any other username or email address you may have used when creating your account. If you are unable to find another account you can contact us here

Please send in your height and date of birth for verification, as well as any additional email addresses you have so we can look into this for you.

Please note: while we do provide technical support through our technical forums, our Premium Expedited Support is only available through our email channel. Please feel free to contact us here in order to take advantage of that.

Regards,
Maximiliano
MyFitnessPal Staff

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