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Fitbit steps not syncing to MyFitnessPal michelefisher65 — Aug 12, 2017 11:06AM PDT

I have sync'ed my Fitbit Charge HR to MyFitnessPal and it was working fine until today. I tried the advice posted, e.g., select "do not track steps, power the device off, select Fitbit, etc. and it did not work. Is there another workaround for this?

3 Community Answers

Best Answer Aug 12, 2017 12:29PM PDT Ripley

Hello michelefisher65,

Thank you for taking the time to post your question.

Your account is showing on MyFitnessPal as having an expired access token, meaning Fitbit has revoked access.

However, it should be easy to fix if you follow the exact steps outlined below.

First, log into your Fitbit account, click the gear icon and choose “settings”.

Once inside the settings, click the Applications tab and locate MyFitnessPal. Once you find MyFitnessPal click “revoke” access.

Once you revoke access on Fitbit you will need to go back to MyFitnessPal and relink.

Additionally, once relinked please make sure you have Fitbit chosen as your primary step source within the MyFitnessPal app, which could be causing the adjustment not to come through. Would you please select Steps from the app menu and choose Fitbit as your primary step source.

Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


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Ripley MyFitnessPal Agent Best Answer Best Answer Aug 12, 2017 12:29PM PDT

Hello michelefisher65,

Thank you for taking the time to post your question.

Your account is showing on MyFitnessPal as having an expired access token, meaning Fitbit has revoked access.

However, it should be easy to fix if you follow the exact steps outlined below.

First, log into your Fitbit account, click the gear icon and choose “settings”.

Once inside the settings, click the Applications tab and locate MyFitnessPal. Once you find MyFitnessPal click “revoke” access.

Once you revoke access on Fitbit you will need to go back to MyFitnessPal and relink.

Additionally, once relinked please make sure you have Fitbit chosen as your primary step source within the MyFitnessPal app, which could be causing the adjustment not to come through. Would you please select Steps from the app menu and choose Fitbit as your primary step source.

Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


Up 0 rated Down

michelefisher65 Aug 12, 2017 01:17PM PDT

That worked! Thank you so much!!


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Ripley MyFitnessPal Agent Aug 12, 2017 03:42PM PDT

Hi michelefisher65,

I’m glad to hear you are up and running! Please reach back out to us if you have any other trouble.

We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


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