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Can't unsubscribe themitevator — Aug 31, 2017 02:01PM PDT

Hi team - I'm trying to unsubscribe from MFP emails and have done so 5+ times. Still getting emails though =[
Can someone please make sure my email address is on the unsubscribed list? Thanks!

3 Community Answers

Up 0 rated Down

Logan MyFitnessPal Agent Aug 31, 2017 03:33PM PDT

Thanks for posting and sorry for any trouble. We’ve tried to unsubscribe through the Settings on our end. Please allow 72 hours for any outgoing mail that’s already queued up to clear the system. After that you should be good to go. Let us know if you do receive anything and we’ll escalate the matter to our engineers and have them check things out on the back end.

Warm Regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

kayhampton4959 Jan 15, 2018 08:11PM PST

I too am trying to unsubscribe from this App. It is far too time consuming & complicated for my needs. Just like trying to unsubscribe!!!!!!!For heavens sake let me out of here!!!


Up 0 rated Down

Logan MyFitnessPal Agent Jan 16, 2018 11:34AM PST

kayhampton4959

Sorry but we’re not exactly sure what you mean by unsubscribing from the app. Are you wanting to unsubscribe from receiving emails or rather trying to cancel a premium subscription? Please let us know and we will be happy to assist you.

Warm Regards,
Logan
MyFitnessPal Staff


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