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MSFT BAND 2 AS STEP SOURCE yanmaisee — Sep 04, 2017 02:03PM PDT

I am unable to choose Microsoft Band 2 as the Primary Step Source. When viewing the Step Source menu, Microsoft Band 2 is not showing as an available option. I am using both web MFP interface and android app and neither allow me to select the band 2.I am aware of this post http://myfitnesspal.desk.com/customer/en/portal/articles/1774598-microsoft-band-issues but wondering if there is in reality any chance of progress toward a solution.

3 Community Answers

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Maximiliano MyFitnessPal Agent Sep 05, 2017 11:13AM PDT

Hello,

We are aware of the problem, and are still currently working on a resolution. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Maximiliano
MyFitnessPal Staff


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yanmaisee Feb 08, 2018 05:45PM PST

unresolved


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Logan MyFitnessPal Agent Feb 09, 2018 03:23PM PST

Thanks for following up with us regarding your issue. Our apologies that the issue is persisting. Unfortunately, some issues take a little longer to resolve than others. We don’t like when things aren’t working either and we will do what we can to locate the source and resolve it as soon as possible. Sorry for the inconvenience that this has presented for you and greatly appreciate your patience during this process.

Kind regards,
Logan
MyFitnessPal Staff


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