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Desktop Not syncing to IOS mobile phone app jgerini84 — Sep 06, 2017 09:19AM PDT

Hello, I have added my food both from mobile and desktop but the desktop it's not syncing with the app. While the app is showing correct amount of food, desktop is doubling up all the portions.

https://clickio.gyazo.com/e87157dd66626aff22295f1987b4f772

I am logged with the same user name and i have an iphone 6

8 Community Answers

Up 0 rated Down

Zodiak67 Sep 06, 2017 09:40AM PDT

I just noticed this as well and am hoping for an answer too.


Up -1 rated Down

jgerini84 Sep 06, 2017 09:42AM PDT

yes, it's pretty annoying. every time i log in it doubles up my portions. now i have like 3 lunches


Up 1 rated Down

jgerini84 Sep 06, 2017 09:45AM PDT

Lunch for Tuesday 5th of sept from desktop:

https://clickio.gyazo.com/d06205994a6f36a2c8cf9e4810e22db4

Lunch for Tuesday 5th of sept from IOS:

https://clickio.gyazo.com/7ff39a5b5088ef1949e73ab5bbd13c51


Up 0 rated Down

Maximiliano MyFitnessPal Agent Sep 06, 2017 02:05PM PDT

Hello folks,

Sorry for this issue, it may have been a glitch in our system. Can you please let us know if you are still seeing this issue on future days?

Regards,
Maximiliano
MyFitnessPal Staff


Up 0 rated Down

jgerini84 Sep 07, 2017 08:49AM PDT

Hello, Yes i still see the issue on my previous days. Not on today tho


Up 0 rated Down

jgerini84 Sep 07, 2017 08:58AM PDT

actually, i just have the issue everywhere


Up 0 rated Down

jgerini84 Sep 07, 2017 09:01AM PDT

also, if i add food on the desktop version, it does not add it on mobile.


Up 0 rated Down

Maximiliano MyFitnessPal Agent Sep 07, 2017 10:39AM PDT

Thanks for getting back in touch with us.

After some testing, this looks like this could be a sync issue. Can you please fully reinstall your iOS app to see if this helps to fix the issue?

This may not fix present or prior days but this could fix your future entries from duplicating.

Regards,
Maximiliano
MyFitnessPal Staff


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