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iPad app wouldn't save food diary entries; after reinstalling the app, all my data is gone momicelh — Sep 13, 2017 07:45AM PDT

This morning on the iPad app, I was not able to save food diary entries. I would log them, then get a message saying syncing to server failed, and data saved locally. But the next time I opened the app, all entries were gone. I tried logging out, forcing quitting the app, restarting my iPad, then logging back in again. That didn't work, so after looking around in the Tech Forum I saw a recommendation to remove the app, and download it again. I did that, but then it wouldn't let me log in. I put in my email and password, and it just says "logging in" but nothing happened. I force quit the app again, the when it opened back up, I was logged in, but I got another message saying it failed to sync, and all my data is gone. I'm hoping that it will all come back once it starts to sync again, and I won't have to reenter it all again. Is there some issue with the server, and this will all resolve itself after that is fixed?

2 Community Answers

Best Answer Sep 13, 2017 09:35AM PDT Ripley

Hello momicelh,

Thank you for taking the time to contact us. Please check out this article regarding this issue. We were having some trouble with one of our services this morning, which is directly related to the issue you are reporting. This has since been resolved and you should be good to go.

If you are still having trouble, please contact us here, so we can triage this with you through email.

Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


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momicelh Sep 13, 2017 07:46AM PDT

Update: Now after logging in on my desktop, the page won't load.


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Ripley MyFitnessPal Agent Best Answer Best Answer Sep 13, 2017 09:35AM PDT

Hello momicelh,

Thank you for taking the time to contact us. Please check out this article regarding this issue. We were having some trouble with one of our services this morning, which is directly related to the issue you are reporting. This has since been resolved and you should be good to go.

If you are still having trouble, please contact us here, so we can triage this with you through email.

Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


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