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Cannot log into the app jennifergrelak — Sep 13, 2017 07:55AM PDT

My steps were not registering on my app this morning and my barcode scanner would not scan. I disconnected my Fitbit app from MFP app, logged into both websites to check functionality, uninstalled and reinstalled MFP app, cleared the cache, restarted my phone and I still cannot log into MFP app. I get a "we were unable to connect to the server to log you in." The website works fine, it is the app that is not working. I am a paid premium member and I expect this to function.

1 Community Answers

Best Answer Sep 13, 2017 09:39AM PDT Ripley

Hello,

Thank you for taking the time to contact us. Please check out this article regarding this issue. We were having some trouble with one of our services this morning, which is directly related to the issue you are reporting. This has since been resolved and you should be good to go.

If you are still having trouble, please contact us here, so we can triage this with you through email.

Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff

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