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Polar a360 synch Tubs1971 — Sep 13, 2017 12:43PM PDT

I have linked my polar flow app to my fitness pal app.However the activity and steps showing in My fitness pal are not updating , some steps appear but only a few . Any thoughts on what i'm doing wrong?

1 Community Answers

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Maximiliano MyFitnessPal Agent Sep 13, 2017 12:48PM PDT

Hello,

Thank you for taking the time to post your question and my apologies for any trouble. If your exercises from Polar or any partner program are not moving from them to MyFitnessPal we would encourage you to contact them directly. The way our API works, the partner program is responsible for sending us any data created within their program. Once we receive this data we display the information in your Exercise Diary for them. Please note that only present and future exercises will transfer and none of the past workouts at this time.

I have double checked and our API is currently running and data is moving between the two programs.

You may want to try disconnecting these accounts and reconnecting them to see if this helps.

Polar should be able to resolve the issue for you.

If Polar can not resolve the syncing issue for you, please contact us directly – http://myfitnesspal.desk.com/customer/portal/emails/new

All the best,
Maximiliano
MyFitnessPal Staff

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