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Fitbit lindseykoehler5 — Sep 27, 2017 02:33PM PDT

Hi,

I had an old account that I deleted and it won't allow me to sync with my fitbit flex, which was connected to the old account.

1 Community Answers

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Logan MyFitnessPal Agent Sep 27, 2017 03:05PM PDT

Thanks for posting. Sorry for any difficulty with relinking your accounts. Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click please click here to reach us via email instead.

Steps to get user ID#
1. Log in to Fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Logan

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