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Another MyFitnessPal account has already been linked to this Fitbit account. Leth93 — Oct 09, 2017 01:26PM PDT

I'm having issues linking MFP to Fitbit. I accidentally linked the wrong account to Fitbit and then revoked access however when I try to add another MFP account to Fitbit I am having problems. I am told "Another MyFitnessPal account has already been linked to this Fitbit account. Only one account may be linked at once."

Once I receive this alert I notice that a new MFP permission has been added to my Fitbitaccount however I am unable to sync data between them.

My fitbit profile is: https://www.fitbit.com/user/5ZVF9V

7 Community Answers

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Ripley MyFitnessPal Agent Oct 09, 2017 03:38PM PDT

Hello Leth93,

Thank you for taking the time to contact us. We were successfully able to disconnect that Fitbit profile and it should be clear to link to your account within the next 10 minutes or so.

Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


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7948calories2013 Oct 16, 2017 06:33AM PDT

I have the same issue that Leth93 has I
changed my e-mail address and now my apps are no longer synced can you help my user name is 7948calories2013. Thank you.


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Logan MyFitnessPal Agent Oct 16, 2017 10:38AM PDT

7948calories2013

Thanks for posting. Sorry for any difficulty with relinking your accounts. Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click please click here to reach us via email instead.

Steps to get user ID#
1. Log in to Fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Logan


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gregoryjsmith655 Oct 23, 2017 11:23AM PDT

Hello
I have the same problem want to link this fitbit account www.fitbit.com/user/35XGZK with this My fitness pal thanks


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Logan MyFitnessPal Agent Oct 23, 2017 11:32AM PDT

gregoryjsmith655

We’ve disconnected the account on our end and you should now be able to link it to your desired account.

Warm Regards,
Logan
MyFitnessPal Staff


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hlp5040 Oct 26, 2017 12:17AM PDT

I have the same problem - followed the instructions to revoke access, but on reconnecting MFP to FitBit am told another account has already been added. When I go back into FitBit, the MFP new permission is there. My FB username is 3YLB2H. Many thanks and look forward to being able once again to link the two. It's been a number of weeks now and I've only just come across this thread here!


Up 0 rated Down

Logan MyFitnessPal Agent Oct 26, 2017 09:29AM PDT

hlp5040

We’ve found and unlinked your ID from it’s associated MyFitnessPal account, and your should now be able to link it with the desired account.

Warm Regards,
Logan
MyFitnessPal Staff


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