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Another MyFitnessPal account has already been linked to this Fitbit account. Leth93 — Oct 09, 2017 01:26PM PDT

I'm having issues linking MFP to Fitbit. I accidentally linked the wrong account to Fitbit and then revoked access however when I try to add another MFP account to Fitbit I am having problems. I am told "Another MyFitnessPal account has already been linked to this Fitbit account. Only one account may be linked at once."

Once I receive this alert I notice that a new MFP permission has been added to my Fitbitaccount however I am unable to sync data between them.

My fitbit profile is: https://www.fitbit.com/user/5ZVF9V

3 Community Answers

Up 0 rated Down

Ripley MyFitnessPal Agent Oct 09, 2017 03:38PM PDT

Hello Leth93,

Thank you for taking the time to contact us. We were successfully able to disconnect that Fitbit profile and it should be clear to link to your account within the next 10 minutes or so.

Hope this helps! We wish you the best of luck in meeting and maintaining all your fitness goals!

Best,

Ripley
MyFitnessPal Staff


Up 0 rated Down

7948calories2013 Oct 16, 2017 06:33AM PDT

I have the same issue that Leth93 has I
changed my e-mail address and now my apps are no longer synced can you help my user name is 7948calories2013. Thank you.


Up 0 rated Down

Logan MyFitnessPal Agent Oct 16, 2017 10:38AM PDT

7948calories2013

Thanks for posting. Sorry for any difficulty with relinking your accounts. Would you please provide your fitbit ID# so we may try a search with that on our end? You are welcome to provide your ID# here, keep in mind that it is a public forum, however, if you would prefer to share it privately, please click please click here to reach us via email instead.

Steps to get user ID#
1. Log in to Fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply

your fitbit ID will look something like this: www.fitbit.com/user/1234A

Kind regards,
Logan


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