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Cancellation ljmyers76 — Oct 09, 2017 07:27PM PDT

I have tried to cancel my Premium subscription but I don't see any way to achieve this through the website or on my Android app. The Android app tells me I don't have any subscriptions, and the website directs me to manage my account through the Google PlayStore, but the PlayStore doesn't show that I have any subscriptions either. Can someone help me get this straightened out, especially since my card was just charged again, even though it wasn't processed until the 12th of the month last month. I would like a refund of this most current charge.
Thanks

1 Community Answers

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Logan MyFitnessPal Agent Oct 10, 2017 09:43AM PDT

Hello,

Thank you for taking the time to post your question and my apologies for any inconvenience.

We see that you have contacted us by email as well.

Please be on the lookout for a reply from us in your inbox.

We will mark this public question as resolved while we continue to work with you via email.

Thank you in advance for your understanding.

Cheers,
Logan
MyFitnessPal Staff

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