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My Fitness Pal and My Fitbit are not synching my food or exercise sandra_caffey — Oct 10, 2017 11:07AM PDT

How do I get My Fitness Pal and My Fitbit to sync with each other? I have disconnected and re-connected but that doesn't work Thank you.

1 Community Answers

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Logan MyFitnessPal Agent Oct 10, 2017 11:24AM PDT

Thanks for posting. Sorry for the trouble with your fitbit integration. When we view your account status, associated with this username, we are currently seeing that your fitbit has reported 1168 calories burned as of 1:22 pm and 4347 steps. We are showing that you are receiving an adjustment for 134 calories for your tracked activity. Please follow up with us if you are not seeing the adjustment line on your end or if the amount reported by fitbit in your adjustment details does not match what is showing in your fitbit dashboard for the same time.

Keep in mind that the calorie adjustment is not showing your tracked exercise calories but rather the amount by which your total calorie burn for the day has exceeded our calculation for your day to day calorie burn. This means that your adjustment line will show as 0 until you have earned the extra calories in the form of an adjustment.

For more insight into how the calorie adjustments work, please visit the following link: http://myfitnesspal.desk.com/customer/en/portal/articles/1084232-what-is-the-calorie-adjustment-in-my-exercise-diary--

Warm Regards,
Logan
MyFitnessPal Staff

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