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Need to cancel dcpetro — Oct 11, 2017 07:49AM PDT

I lost my job and I have to cut back on expenses, I noticed my card was charged again for my membership. I need to be refunded and cancel my premium membership. How do I do this? Please email me.

1 Community Answers

Best Answer Oct 11, 2017 08:21AM PDT Ripley

Hello dcpetro,

Thank you for taking the time to contact us, and I’m sorry to hear about your job. Due to the fact that the trouble you are having is payment related, we may need additional information to verify account ownership and get additional private details. Since this is a public forum, posting those personal details is not something we recommend. Please contact us here, so we can triage this with you through email.

Thanks and we look forward to hearing from you soon!

Best,

Ripley
MyFitnessPal Staff
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Please note: while we do provide technical support through our technical forums, our Premium Expedited Support is only available through our email channel. Please feel free to contact us here in order to take advantage of that.

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