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Fitbit steps not syncing yattomo — Oct 30, 2017 12:50PM PDT

For some reason my fitbit step count spiked from around 3k steps to 13k today. It went back to normal after I restarted my fitbit but still showed up as 13k steps on my MFP exercise so I manually removed the step count from the app hoping it would update with the actual step count once I synced the apps again but my step count has been shown as 0 on MFP ever since. I've already tried the usual solutions (logging out of both apps, revoking access, relinking, manually syncing...)

1 Community Answers

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Bruce MyFitnessPal Agent Oct 30, 2017 01:08PM PDT

Hi there,

Can you force a sync between your device and your Fitbit app to see if that helps?

If the sync does not catch up by the end of the day, please contact us here, so we can triage this with you through email.

All the best,
Bruce
MyFitnessPal

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