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Is Facebook support broken? AussieEevee — Nov 02, 2017 06:25AM PDT

I want to make it so everytime I post something to my MyFitnessPal diary, it automatically pushes that to Facebook... but for some reason, the checkbox on the settings page for this keeps turning off as soon as I turn it on.

6 Community Answers

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AussieEevee Nov 02, 2017 06:39AM PDT

Twitter isn't working either.

I have tried removing and readding both Facebook and twitter.


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Bruce MyFitnessPal Agent Nov 02, 2017 07:56AM PDT

Hi there,

We have tried refreshing the Facebook link from our end. Can you also disconnect MyFitnessPal from Facebook’s end and then try setting linking the accounts again?

In Facebook, go here, click Apps, and then click the X to remove MyFitnessPal.

Hope this helps,
Bruce
MyFitnessPal


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AussieEevee Nov 02, 2017 08:02AM PDT

Just tried that. It's still doing it.


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Bruce MyFitnessPal Agent Nov 02, 2017 01:24PM PDT

Can you let me know what happens when you check the box for “Autopost updates to Facebook”? Does it take you to Facebook to authorize?

Regards,
Bruce
MyFitnessPal


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AussieEevee Nov 03, 2017 12:58AM PDT

I click the box, a small window comes up, the loading circle spins, then the window closes. The box is still checked at this point but nothing else happens.

If I leave the page, or if I click update, the box is unchecked again.


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Bruce MyFitnessPal Agent Nov 03, 2017 09:13AM PDT

Would you mind trying a couple of things for us to see if they help?

Could you first try clearing your cache or deleting your cookies? The following links should assist you with either:

EMPTYING YOUR BROWSER’S CACHE

If you are using Safari 6 or later, the correct instructions are here

If you are using Internet Explorer 8 or higher, please note that you should uncheck the “preserve data for favorite websites” option if you have MyFitnessPal favorited or bookmarked.

CLEARING YOUR BROWSER’S COOKIES

If clearing your cookies and cache does not resolve the problem, will you please try unplugging any internet equipment (routers, modems, wifi stations) for at least 30 seconds to give them a chance to power cycle? If your router is to blame, this should sort things out.

Regards,
Bruce
MyFitnessPal


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