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How do you cancel Premium Subscription when there is no button to cancel autopayments Lauramwalker — Nov 07, 2017 02:59PM PST

I'm in the seventh level of hell.... I recently went from an Android to an Apple phone and want to cancel my Premium FitnessPal monthly payments but there is no way to do it because even though websites say "On the Premium detail page, click "Subscription Settings" in the upper right corner. Set the "Auto-Renewal" menu from "On" to "Off" to opt out of Premium at the end of your current billing cycle" - I DON'T SEE AN ON OFF SWITCH. How do I opt out of Premium and stop being billed??

1 Community Answers

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Bruce MyFitnessPal Agent Nov 07, 2017 03:18PM PST

Hello,

It looks like your subscription is through the Play Store. Subscriptions purchased via our Android app are managed in your Google Play Store account controls. Please see this article from Google to learn how to manage or cancel a recurring subscription https://support.google.com/googleplay/answer/2476088?hl=en

If you have any issues locating or cancelling your subscription, please reach out to the Play Store directly. You can reach them by phone at: (855) 836-3987 or this link should also provide you with email instructions: https://support.google.com/googleplay/answer/2479637?hl=en

Hope this helps,
Bruce
MyFitnessPal

Please note: while we do provide technical support through our technical forums, our Premium Expedited Support is only available through our email channel. Please feel free to contact us here in order to take advantage of that.

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