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iphone and fitbit dmiller1961 — Nov 12, 2017 08:03AM PST

Trying to disconnect my iphone as step tracking and add fitbit device; no matter how many of the postings I view, cannot get this to successfully complete. Keeps looping me back to download Fitbit app...which I installed and have consistently updated over the last 2 1/2 years. All advice says double click on iphone to uninstall, which does not work. What is real solution, short of deleting MFP and finding a system that will work?

1 Community Answers

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Logan MyFitnessPal Agent Nov 12, 2017 10:41AM PST

dmiller1961

Thanks for posting and sorry for any trouble . When we view your account status we currently are not seeing fitbit as being connected on our end. Please try disconnecting the accounts and then relinking them to see if that then allows you to select fitbit as your source for step tracking.

Warm Regards,
Logan
MyFitnessPal Staff

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