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MFP and Samsung Health not fully syncing malindamfw — Nov 14, 2017 07:48AM PST

I have the two apps connected (and it says so in both apps) to log exercise and steps into My Fit Pal via Samsung Health and log food into Samsung Health via My Fit Pal; however, when I check Samsung Health there aren't any food entries, and when I check MFP there aren't any exercise/step entries.

I have updated all my apps and my phone but still no luck; however, I know they are linked because when I updated my weight through MFP the new weight showed up on Samsung Health.

I am using a Samsung Galaxy Note 8. Any help would be greatly appreciated?
Thanks :)

7 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Nov 14, 2017 08:19AM PST

Hello,

Thank you for taking the time to contact us. Can you double check for me that when you linked the two, when authorizing what syncs between Samsung and MyFitnessPal, that you scrolled all the way to the bottom of the list, and ensured all options were toggled to “On”?

Regards,
Bruce
MyFitnessPal


Up 0 rated Down

goofy586 Nov 23, 2017 07:14AM PST

Hi, I confirm this problem. When I log food in mfp it is not synced to samsung health and the exercises from my gear s3 sport does not sync to mfp. the apps are linked and all options are checked (food, exercises, ...). When I chose the menue "Steps" in mfp I get an error message "cannot connect to server for syncronizing data" Same device as user "malindamfw": Galaxy Note 8 Android 7.1.1 no root
Thanks for your help
Thomas


Up 0 rated Down

Bruce MyFitnessPal Agent Nov 24, 2017 09:50AM PST

Hi goofy586

Thank you for taking the time to contact us and for bringing this to our attention. We are aware of the issue where data is not syncing with SHealth and MyFitnessPal and that the steps page in the MyFitnessPal app shows an “Error Occurred: We were unable to connect to the server to synchronize” alert. We hope to have a fix in place as soon as possible. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Bruce
MyFitnessPal


Up 1 rated Down

ulley Jan 18, 2018 07:13PM PST

Has this been fixed yet im having the same problem


Up 0 rated Down

Bruce MyFitnessPal Agent Jan 19, 2018 07:43AM PST

Hi ulley

Thanks for following up with us regarding your issue. Our apologies that the issue is persisting. Unfortunately, some issues take a little longer to resolve than others. We don’t like when things aren’t working either and we will do what we can to locate the source and resolve it as soon as possible. Sorry for the inconvenience that this has presented for you and greatly appreciate your patience during this process.

Kind regards,
Bruce
MyFitnessPal


Up 0 rated Down

germaike Jan 22, 2018 05:36AM PST

Hi Bruce,

I'm having the same issue. When do you think this issue will be resolved?

Thank you


Up 0 rated Down

Bruce MyFitnessPal Agent Jan 22, 2018 10:01AM PST

Hi germaike

We currently do not have an ETA on when this issue will be resolved. Our apologies for the inconvenience in the meantime.

All the best,
Bruce
MyFitnessPal


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