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Login with Facebook Attempts Ask to Create New Account davidylin — Nov 14, 2017 08:32AM PST

I had linked my Facebook account with my MFP account. When I try to login with my Facebook account, MFP starts the new user wizard.

3 Community Answers

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Logan MyFitnessPal Agent Nov 14, 2017 11:29AM PST

Thanks for posting and sorry for any trouble. Please try disconnecting facebook in MyFitnessPal and then revoking access for MyFitnessPal under Apps in facebook. Then relinking your facebook account in MyFitnessPal to see if that helps resolve the issue.

Warm Regards,
Logan
MyFitnessPal Staff


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davidylin Nov 16, 2017 01:38PM PST

I disconnected Facebook in MFP, then I removed MFP from my Facebook apps.

I then went back into MFP and connected to Facebook, which now shows as connected.

When I log out of MFP and try to log back in using Facebook, I am again asked to create a new account.


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Logan MyFitnessPal Agent Nov 16, 2017 04:23PM PST

Thanks for following up us. When testing with our accounts, we are seeing a facebook login confirmation screen, however, we’re not being asked to create a new account.

We noticed that you have also submitted a support request via email. We are going to reply to that now. When you receive it would you please attach screenshots showing the steps that you are taking to illustrate the issue for us? Please also let us know whether you are selecting the facebook app option or the phone or email address option.

We will be marking this post as resolved and continue the conversation with you via email.

Warm Regards,
Logan
MyFitnessPal Staff


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