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Cannot disconnect Facebook mkgary2017 — Nov 14, 2017 01:21PM PST

When I signed up I did it with Facebook. I'm now trying to connect another app (Trainerize) to MyFitnessPal but it asks for my username and password rather than allowing connection via Facebook. Therefore I am trying to disconnect Facebook authentication from my account. It asks me to set up a password but nothing happens when clicking Continue.

14 Community Answers

Up -2 rated Down

Bruce MyFitnessPal Agent Nov 14, 2017 01:57PM PST

Hello,

Thank you for taking the time to contact us. We have received reports that some users are not able to create a password in order to disconnect their Facebook account online and we are currently investigating the issue. You can track the issue here

In the meantime, you can try disconnecting Facebook in the MyFitnessPal app or through Facebook’s end online.

In the MyFitnessPal app, under the Menu Bar or More tab tap Settings>Sharing & Privacy>Facebook Settings>Disconnect.

On Facebook’s end, go to https://www.facebook.com/settings, click Apps, and then click the X to remove MyFitnessPal.

Thank you for your patience while we work towards a fix.

All the best,
Bruce
MyFitnessPal


Up 2 rated Down

razorbladestars Dec 15, 2017 01:06PM PST

Hey, I am having this issue too and I notice that the link you give to track the issue doesn't even have this issue listed. Are you currently working on a fix? I would like to be able to connect other apps and am concerned that disconnecting from facebook via facebook itself without setting a password here will make my current account inaccessible.


Up -1 rated Down

Maximiliano MyFitnessPal Agent Dec 15, 2017 02:12PM PST

razorbladestars,

Thank you for taking the time to contact us.

We are still looking into a permanent fix for this issue. We hope to have a fix out soon.

Regards,
Maximiliano
MyFitnessPal Staff


Up 2 rated Down

jskinny Jan 01, 2018 02:58PM PST

I'm having this trouble too!!! If I want to export data it wants to send to an old email not in use.


Up 0 rated Down

Bruce MyFitnessPal Agent Jan 01, 2018 03:24PM PST

Hi jskinny

To cofnrim, are you having an issue with unlinking Facebook, with the Premium feature of exporting your data, or both?

Regards,
Bruce
MyFitnessPal


Up 0 rated Down

antoniodowling Jan 13, 2018 03:09PM PST

MFP is really screwing up here. The problem is simple. We cannot disconnect our Facebook accounts from MFP while retaining our accounts.

We CANNOT disconnect from the FB side, because that will do nothing on the MFP side. We'll still need to log in, and the only way to set a password is through the MFP Facebook deactivation process.


Up 1 rated Down

paffman7 Jan 16, 2018 12:24PM PST

Oh good, it's not just me. I tried on my phone and computer on two separate browsers on each device and couldn't get to work. Like everyone else, I'm trying to link to other apps that require a login but can't use Facebook to do so, so looks like I'm stuck as well. At this rate might as well just start over with a new email...


Up 1 rated Down

paffman7 Jan 16, 2018 01:01PM PST

HA! I tried to create a new account with the same email but received an error. It prompted me to reset my password so I said, what the heck. Opened my email, clicked the link, and I was able to create a password! Not sure about being able to disconnect Facebook completely, but at least now I can sign in through 3rd party apps and retrieve the data from MFP.


Up 0 rated Down

HarlowWu Jan 19, 2018 03:59PM PST

I'm having the same issue too. I cannot disconnect from facebook to be able to create a password and link Trainerize. :(


Up 0 rated Down

elliott9000 Jan 28, 2018 11:25AM PST

2.5 months and this is still not addressed. Very frustrating. The least they could do is offer us some kind of workaround. Like maybe we could call someone to help us do it manually on their end.


Up 0 rated Down

ElChaso Jan 31, 2018 01:51PM PST

I regret setting up everything using my facebook login because now I can't sync with any APP. When is this going to be fixed?


Up 0 rated Down

Bruce MyFitnessPal Agent Jan 31, 2018 02:29PM PST

Hi ElChaso

Thank you for taking the time to contact us. Our apologies for the issue. You can try resetting your password here to have MyFitnessPal send you a password for the account. You should be able to use that password along with your email address to log in to MyFitnessPal.

Please let us know if you continue to have an issue.

Regards,
Bruce
MyFitnessPal


Up 1 rated Down

Mutano Feb 02, 2018 05:43PM PST

None of the suggestions from MFP have worked. It's been months yet disconnecting facebook is still impossible. There's absolutely no evidence that this is going to be solved.


Up -1 rated Down

Ripley MyFitnessPal Agent Feb 03, 2018 10:36AM PST

Hello Mutano,

Thank you for taking the time to contact us. Yes, this bug is still active within MyFitnessPal. It’s part of a larger issue that we are working to address, but is taking some time to isolate the root cause, do the work for the fixes, and get it implemented into production. I can assure you we are working on it, but do not have an ETA as to when the fix will be live. We have this issue listed on our Website Known Issues page, and will update it as we have any additional info.

Our apologies for the frustration we know this causes!

Best,

Ripley
MyFitnessPal Staff


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