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Disconnect/Password issue rooneytodd — Nov 27, 2017 01:46PM PST

I'm trying to disconnect my Facebook account and create a new password so I can link myfitnesspal to my Trainerize account. When I follow the usual steps, I get the "Create New Password" window, but when I enter a new password and click "Continue," nothing happens. Please advise.

4 Community Answers

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Logan MyFitnessPal Agent Nov 27, 2017 02:24PM PST

Thanks for posting and sorry for any trouble. We are aware of the problem with being unable to create a password when unlinking facebok, and are currently investigating. We hope to have it resolved as soon as possible. Our apologies for any inconvenience this may have caused. We appreciate your patience and understanding.

Warm Regards,
Logan
MyFitnessPal Staff


Up 0 rated Down

jhgstaff Nov 29, 2017 03:08PM PST

same problem - take it off when it does not work


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rooneytodd Dec 04, 2017 07:00AM PST

Although marked "resolved," it definitely isn't. The problem remains unchanged.


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Logan MyFitnessPal Agent Dec 04, 2017 10:25AM PST

Thanks for following up with us and sorry for any confusion. After a certain period of time, your case may get systematically resolved in our system. This does not mean that the ticket created for the trouble you are having has been resolved, only that this round of correspondence has been completed. I assure you we are continuing to work on your reported issue.

Warm Regards,
Logan
MyFitnessPal Staff


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