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Linking Samsung Health to MyFitnessPal simonkingdom — Nov 29, 2017 11:46PM PST

Hi.

I have read some of the other threads on this subject and nothing seems to work so i thinkmi am missing a vital step.

I have a Samsung Galaxy S7 Edge and a samsung Gear 3 Frontier which together work very well.

Today i decided to try and link MyFitnessPal with thd Samsung Hsalth App so i can see everything in the same app.

I went to the homescreen and tggrn scrolled down to Appx and Devices. I then tapped apps and devices and i connected the Samsung Health App as well as the Fitbit tracker.

Everything seems to look ok but nothing is aorking. I then go to settings and Samsung Gear Help and ut says "Connection Status : Not connected".

Below it says to try the following.
Enable Bluetooth (Which i have done)
Install the Samsung Gear App (Done)
Install the Samsung Accessory Service (i cant do this because apparently my device isnt conpatible with the version in the Google Play store that is embedded in the link).

I dont know what else to do to get connected.

Please can someone help me

Kind regards

Simon

1 Community Answers

Up 0 rated Down

Bruce MyFitnessPal Agent Nov 30, 2017 07:35AM PST

Hello,

Thank you for taking the time to contact us. Can you try updating your Gear firmware, delete the MyFitnessPal Gear app, reinstall it, and see if that helps?

Once completed, can you try relinking S Health and see if that will help?

To get started, under the Menu Bar tap Apps & Devices and tap Connected. Select S Health and tap Disconnect. Once the page updates, tap Connect. You should see a pop up for permissions regarding the Samsung Health integration. Turn the integration On and then allow the permissions. Please note you will need to scroll down on this pop up to see all of the permissions. Tap Done to finish the set up.

Next, return to the Menu Bar in MyFitnessPal and tap Steps>Samsung Health.

Hope this helps. Please let me know if you have any other questions or feedback.

All the best,
Bruce
MyFitnessPal

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